Frequently asked questions

Shipping & Delivery

PRINTS

Shipping is available worldwide — free within the UK and £12+ for international orders.

We dispatch artworks once a week and will be in contact when your artwork is on its way. Shipping can take up to two weeks (or 3 weeks for framed prints - UK only)

ORIGINALS

Original artworks are shipped via DHL Express. Prices vary depending on the size of the artwork and shipping destination and will be calculated at checkout. Collection from Notting Hill is available for UK orders. Please select 'collection' at checkout and email studio@jessicayolandakaye.com to arrange a collection.

Payment

All prices are displayed in British Pound (GBP) and will be charged in GBP at the current exchange rate.

Linen

Artworks on canvas are painted on primed raw French fine linen. Given the linen is raw, subtle imperfections (“beauty spots”) can be expected.

Framing

PRINTS

We offer a professional framing option for UK orders, made with the highest quality, sustainably sourced materials. Frames are assembled by professional framers and sealed with crystal-clear acrylic glazing. Prints are delivered to your door ready to hang.

All unframed prints fit easily into ready-made frames. You will receive our framing guide with links to our favourite ready-made frames shortly after making an order.

ORIGINALS

All linen paintings are mounted in a pale birch wooden tray fame. The wood has an organic look and slight nuances are to be expected.

What is an original artwork?

An original artwork is a unique painting by Jessica Yolanda Kaye. It is hand-signed by Jessica and there is only one unless otherwise specified in the product description.

What is a limited edition print?

A limited edition print is a reproduction of an original JYK artwork. It is printed on paper and is generally smaller than the original artwork. It comes with a hand-signed and numbered certificate of authenticity. Once an edition is sold out, it will never be reproduced again.

International orders

Jessica Yolanda Kaye will not be accountable / liable for artworks that are lost or damaged during shipment internationally. Jessica Yolanda Kaye is not liable to pay any duties / import - customs taxes that may be issued by the destination country to receive a purchased artwork.

Jessica Yolanda Kaye uses trusted international couriers and will not be accountable and/or liable for artworks that are lost or damaged during shipment internationally if an authority to leave is given to the courier company by the customer. Giving an authority to leave without a customer signature waives the customers right to a refund or replacement.

Returns

Unfortunately we cannot accept returns at this time as each artwork is made to order (and professionally framed for framed orders). On the rare occasion where an artwork has arrived damaged, please email studio@jessicayolandakaye.com to arrange an exchange. Refunds will be given strictly at the discretion of JYK Studio. If a refund is approved the artwork/s must be shipped and delivered to JYK Studio within 14 business days of date of delivery via DHL Courier. Note: the customer is liable for all shipping costs associated with the return of an artwork.